Upon Arrival of Emergency Response Personnel

Direct them to the location of any victims or facilities that require their attention and services. Provide them with appropriate information to handle the emergency.


  • Do not make statements during the emergency response about actions, cause, blame or responsibility unless authorized to do so. An accident or emergency may have legal and financial implications;
  • Do not provide misinformation, especially when directing and assisting emergency responders; and
  • If the press or animal activists should arrive at the scene, don’t be rude. Be cordial but explain that you are focused on the care of the animals. Ask them to respect the "Biosecurity" and "Do not enter" signs. Direct them to officials on site if applicable.